2. Account
f. Other payment support
i. I have a different payment issueBelow are the reasons for having payment issues. If none of these apply, please provide the following details and tell us more in the contact us form below:
Q: I can't sign in to my account
If you haven't forgotten your password, here are the top reasons you might not be able to sign in to your account:
- Having more than one rider account
- You changed the account details or password on your driver account (this will automatically change your rider account too)
If you're unable to sign in to your account for any other reasons, please let us know below.
- I think I have more than one account; or
- I also have a driver account; or
- If you have duplicate accounts, and wish to give permission for us to combine your account
Please provide the following details and tell us more in the contact us form below:
- First and last name
- Current account phone number
- Preferred email to remain active
- Preferred phone number to remain active
To add a payment method
1. Tap on your Icon/ [Account]
2. Tap [Wallet]
3. Tap 'Add Payment Method'
4. Scan or manually input your card information or other payment methods
To update a payment method
1. Tap on your Icon/ [Account]
2. Tap [Wallet]
3. Tap [Edit]
To delete a payment method
1. Tap on your Icon/ [Account]
2. Tap [Remove payment method]
3. Confirm [Delete]
Q: Switch the payment method for a past trip
You can switch your payment method to another one on your account. You will see your payment methods that are eligible for the switch on the next screen.
Q: My account has unrecognized charge.
I do not recognize a charge in my card that appears in my account
If you see an unfamiliar charge from BoBo on your credit card or bank account, review the information on this page.
Is it a pending charge?
A “pending” charge may be an authorization hold that will eventually drop off your account and won’t ever be charged. We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage. You may see an authorization hold if you recently added a new payment method, or if you haven’t used BoBo in a while.
Is a friend or family member using your account?
Check with them if you can. They may have recently taken a trip and will recognize the charge you’re seeing.
Did you recently cancel a trip?
Check your trip history. Cancellation fees pay drivers for the time and effort they spend getting to your location.
Still don’t recognize the charge?
Share the details below. We’ll review and get back to you. If you have more than one unknown charge, please provide the following details and tell us more in the contact us form below:
- Transaction date
- Transaction amount
- First 6 digits of card
- Last 4 digits of card
- Card expiration date
- Share additional details
