2. Account
a. Can't sign in or request a trip
i. I can't sign in to my account
If you have left your phone in a vehicle
- First and Last Name
- Current account phone number
- Current account email address
- Other phone number we can contact you by
- Permission to share this number with the driver partner - Describe your 2 recent trips with BoBo
- Describe your trip which you lost your phone
- Describe your phone
To update your personal information in your BoBo app
1. Tap on your Icon / [Account]
2. Tap [Settings]
3. Tap the bar that displays your name, phone number, and email address
4. Select the details you want to change and enter the updated information
If you are not able to update the above details or would like to update other personal details, please let us know.
- I want to update my name; or
- I want to update my phone number; or
- I want to update my email address
Please provide the following details and tell us more in the contact us form below:
- Original and new name
- Original and new phone number
- Original and new email address
- More Details
To manage your email, SMS, or push notifications from BoBo, see instructions below. You’ll find steps for updating SMS and push notifications at the bottom of the page.
You can’t unsubscribe from transactional messages, including trip receipts and support responses.
Issues receiving SMS messages
If you’re having issues receiving SMS messages, make sure:
- You’re in an area with good cell reception.
- Your phone number is entered correctly in the BoBo app.
- You’re subscribed to SMS notifications from BoBo.
We ask that you give us some additional info so we can confirm your identity. This helps us keep your account secure.
BoBo may retain this information, and other elements of this interaction, in accordance with our Privacy Notice and Terms of Use
- Resume email notifications; or
- Resume SMS notifications
Please provide the following details and tell us more in the contact us form below:
- First and last name
- Email address currently on account
- Phone number currently on account
- First 6 digits of a credit/debit card on file
- Having more than one rider account
- You changed the account details or password on your driver account (this will automatically change your rider account too)
If you're unable to sign in to your account for any other reasons, please let us know below.
- I think I have more than one account; or
- I also have a driver account; or
- If you have duplicate accounts, and wish to give permission for us to combine your account
- First and last name
- Current account phone number
- Preferred email to remain active
If you suspect that someone else used your account or there is suspicious account activity, your account may be compromised.
Suspicious activity includes:
- Trip requests on your account you didn’t make
- Completed trips on your account you didn’t request or take
- Phone calls or text messages from drivers about pickup when you did not request a trip
- Receipts for trips on your account that you don’t recognize
- Account changes that you didn’t make
- Changes to your payment profile that you didn’t make
- Password or email attached to your account updated without your knowledge
To do this:
1. Select [Help] from your app menu
2. Tap [I can’t sign in or request a ride] > [I forgot my password]
3. Follow the instructions to create a new and unique password
If you are unable to sign in, please provide the following details and tell us more in the contact us form below:
- Mobile number
- Share details
If a charge from BoBo is declined by your payment method, you may be temporarily unable to request rides.
Your app will ask you to charge your outstanding balance to a payment method of your choice. If this payment method is declined, please add a new payment profile and try again. Reach out to your bank to ensure your payment method is valid.
v. I lost access to my phone number or email
If you can't sign in to an existing account because you no longer have access to the phone number or email address associated with the account, fill out the form below and we'll be in touch to help.
The following information is required to keep your account secure.
- I need to update the phone number on my account; or
- I need to update the email address on my account
- First and last name
- New phone number or email address
- Current phone number on the account
- Current email address on the account
- First 6 digits of a credit/debit card on file
1. Enter your registered email address or mobile number
2. In a few minutes, you'll receive an email with a link to reset your password
Please note that BoBo support will never ask you for your password.
If you are not able to receive the password reset link?
- You might have entered an incorrect email address
- You might not have access to your registered email address or phone number
- You might have more than one BoBo Account
