1. Help with a trip
f. Safetyi. Report a serious incident with a driver
This page is for reporting severe behaviours; extreme words or actions that have caused you harm or extreme discomfort, or material loss. Please use the form at the end of the article to report your concern.
If you feel that your driver was driving unsafely or was distracted during this trip, please provide the following details and tell us more in the contact us form below.
- Date and pick up time of the trip
- Type of vehicle
- Pick up and drop off location
- Your phone number
- Your email
- Your first name and last name
- What happened
BoBo is committed to safe rides for everyone. If you feel that your driver was driving in an unsafe manner, please let us know here.
- Was your driver distracted by their phone?
- Was your driver distracted by something other than their phone?
- Was your driver speeding, or disrupting the flow of traffic by driving too slowly?
- Did your driver perform unsafe traffic manoeuvres, or ignore road signage/markings?
- Did your driver appear drowsy or sleepy?
For us to understand your experience and provide you with the best support, there are a few short but important steps to complete below.
Choose one or more of the following behaviours to describe the incident:
- Sexually inappropriate behaviour; or
- Actions that were aggressive/threatening/discomforting; or
- Language that was aggressive/offensive/discriminatory; or
- Intentional refusal to let you or your passengers exit the vehicle; or
- Unsolicited contact with you after the trip; or
- Use of or threat with a weapon (object or gun)
- Date and pick up time of the trip
- Type of vehicle
- Pick up and drop off location
- Your phone number
- Your email
- Your first name and last name
- What did the driver partner say or do? Take us through step by step
- Did the driver partner make physical contact with you, that is, did he touch or push you?
- Were you injured?
- Did you visit a doctor, nurse, or hospital?
- Were any of your personal belongings stolen?
We are sorry to hear about this. We take allegations of discrimination seriously.
Please provide the following details and tell us more in the contact us form below.
- Date and pick up time of the trip
- Type of vehicle
- Pick up and drop off location
- Your phone number
- Your email
- Your first name and last name
- What happened
BoBo is committed to the safety of everyone using our app. If you have been involved in an accident, please make sure that you and all parties involved are safe. Immediately notify police and paramedics if necessary.
Please let us know what happened by sharing details that will help us to support you. We will get in touch.
Please provide the following in the contact us form:
- Date of accident
- Time of accident
- Location of accident
- Type of vehicle
- Your phone number
- Your email
- Your first name and last name - Were you in the vehicle?
- If someone was injured, how bad was the injury?
- How did the accident occur?
- Share additional details
- Was anyone taken away in an ambulance or taken to the hospital?
- Was anyone injured?
When a driver partner accepts your request for a ride, your app provides confirmation of your driver partner's identity and vehicle. This info helps you recognize the driver partner's vehicle at your pickup location.
If you believe that your driver partner was not who you were expecting, please let us know.
- Did your driver partner match the profile photo?
- Did you mention this to your driver partner?
- Were there any other passengers in the vehicle?
- Vehicle's colour, make, and model
- Licence plate
- Date and pick up time of the trip
- Type of vehicle
- Pick up and drop off location
- Your phone number
- Your email
- Your first name and last name
v. My driver's vehicle was different
When a driver partner accepts your request for a ride, your app provides confirmation of your driver partner's identity and vehicle. This info helps you recognize the driver partner's vehicle at your pickup location.
Q: If you were incorrectly charged for a cancellation fee
Please use the below form, if you feel that your driver was driving unsafely or was distracted during this trip.
If you experienced an issue with your pickup, such as difficulty connecting with your driver partner or your driver partner never arrived, please let us know below.
- I did not take this trip; or
- My driver partner took a poor route; or
- I should not have been charged wait time fees
- Date and pick up time of the trip
- Type of vehicle
- Pick up and drop off location
- Your phone number
- Your email
- Your first name and last name
- What happened
- Your driver partner did not match the profile photo; or
- Your vehicle had fewer seats than you requested; or
- Did you mention this to your driver partner?
- Vehicle's colour, make, and model
- Licence plate
- Date and pick up time of the trip
- Type of vehicle
- Pick up and drop off location
- Your phone number
- Your email
- Your first name and last name
We hope every ride using the app is safe and comfortable. Vehicles need to meet certain requirements to help ensure a safe trip for everyone.
If you didn't feel safe riding in this vehicle, let us know why below. We'll be in touch to help. Please use the below form, if you feel that your driver was driving unsafely or was distracted during this trip.
- Vehicle had mechanical issues; or
- Seatbelt was damaged or missing; or
- Windows were damaged; or
- Tail lights were damaged; or
- Heating or air conditioning was broken; or
- Something else
- Date and pick up time of the trip
- Type of vehicle
- Pick up and drop off location
- Your phone number
- Your email
- Your first name and last name
- Why did the vehicle feel unsafe?
BoBo is committed to safe rides for everyone. If you feel that your driver was driving in an unsafe manner, please let us know here.
- Was your driver distracted by their phone?
- Was your driver distracted by something other than their phone?
- Was your driver speeding, or disrupting the flow of traffic by driving too slowly?
- Did your driver perform unsafe traffic manoeuvres, or ignore road signage/markings?
- Did your driver appear drowsy or sleepy?
Use this form at the end of the article to report inappropriate or unsafe behaviours such as inappropriate verbal comments or gestures (e.g. inappropriate personal questions, sexually suggestive gestures or comments).
Please use the below form, if you feel that the driver's behaviour was more severe than the above examples, such as if it involved physical touching or a potential injury, please provide the following details and tell us more in the contact us form below.
- Date and pick up time of the trip
- Type of vehicle
- Pick up and drop off location
- Your phone number
- Your email
- Your first name and last name
- What happened
Use this form at the end of the article to report inappropriate or unsafe behaviours such as inappropriate verbal comments or gestures (e.g. inappropriate personal questions, sexually suggestive gestures or comments).
Thank you for reporting this incident. Let us know more about your experience by completing the form below. Reporting is key for keeping you and other riders safe on the platform. This is a top priority for BoBo.
- My driver or his vehicle didn't match the profile in my app; or
- My driver made me feel unsafe or was inappropriate; or
- I had an issue with my driver's vehicle (e.g. temperature, cleanliness, odor); or
- My driver refused my destination; or
- I was incorrectly charged a cancellation fee; or
- I didn't mean to tip my driver
- Date and pick up time of the trip
- Type of vehicle
- Pick up and drop off location
- Your phone number
- Your email
- Your first name and last name
- What did the driver say or do?
- Did the driver make physical contact with you?
My driver drove dangerously
BoBo is committed to safe rides for everyone. If you feel that your driver was driving in an unsafe manner, please provide the following details and tell us more in the contact us form below.
- Date and pick up time of the trip
- Type of vehicle
- Pick up and drop off location
- Your phone number
- Your email
- Your first name and last name
- Was your driver distracted by their phone?
- Was your driver distracted by something other than their phone?
- Was your driver speeding, or disrupting the flow of traffic by driving too slowly?
- Did your driver perform unsafe traffic maneuvers, or ignore road signage/markings?
- Did your driver appear drowsy or sleepy?
