4. Accessibility
Resources for riders with disabilities (Accessibility at BoBo)
Drivers using the platform agree to follow all applicable laws and BoBo's policies, which state that drivers may not deny service to or otherwise discriminate against riders with disabilities.The Disability Discrimination Ordinance (Cap.487) (DDO) refers to any discrimination on the ground of the disability of an associate, or where the discrimination arises because a person is accompanied by an interpreter, a reader, an assistant or a carer, who provides services because of the person’s disability. An “associate” includes the person’s spouse, relative, carer, a person who is living with the person on a domestic basis, or who is in a business, sporting or recreational relationship with the person.
Protection is also extended in respect of discrimination on the ground of an imputed disability. It is unlawful for a person who discriminates against or harasses another person on the basis of a mistaken perception that a person has a disability.
Disability harassment and victimisation are unlawful when committed in the areas of activities prescribed in the DDO. The DDO also protects people against vilification on the ground of disability.
Any report of unlawful discrimination or ride refusal may result in temporarily deactivating a driver's account while we review the incident.
Additionally, drivers are expected to assist riders using walkers, canes, folding wheelchairs, or other assistive devices to the maximum extent possible.
Learn more about accessibility at BoBo: www.bobohk.com
