3. A guide to BoBo
e. Data and privacy
i. Submit a privacy inquiryYou can use this form to submit requests relating to your personal data and to contact our Data Protection Officer (DPO).
Please provide the following details and tell us more in the contact us form below.
- I am a Driver or Rider
- Your phone number
- Your email
- Your first name and last name
- I would like to request a copy of my data
- I would like to request a correction of my data
- I would like to appeal a decision about a recent privacy request
- I have another question about my data
BoBo responds to all data disclosure requests within applicable legal frameworks.
Data is provided as required by law. Please review our data request policies below.
Q: Personal data requests
At BoBo, we value your trust. To help you understand what data we collect and how it’s used, we offer different options for you to view and access this information. To access this data, you’ll need to sign in to your account using 2-step verification for an extra measure of security.
Explore your data
View and explore information about your account, such as the number of trips taken.
Download your data
You can request a file of your data to download. We’ll send you a notification through email or text when we receive your request, and again when the file is ready to download.
iii. Privacy Notice Information
BoBo's Privacy Notice describes the information we collect, how it is used and shared, and your choices regarding this information.
This policy applies to any users of the services of BoBo or its affiliates anywhere in the world, and to anyone else who contacts BoBo or otherwise submits information to BoBo, unless noted in the Privacy Notice.
The following articles provide more information about privacy, data, accounts, and app permissions:
1.HAVE AN UNRECOGNIZED CHARGE
Is it a pending charge?
A “pending” charge may be an authorization hold that will eventually drop off your account and won’t ever be charged. We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage. You may see an authorization hold if you recently added a new payment method, or if you haven’t used BoBo in a while.
Is a friend or family member using your account?
Check with them if you can. They may have recently taken a trip and will recognize the charge you’re seeing.
Did you recently cancel a trip?
Check your trip history. Cancellation fees pay drivers for the time and effort they spend getting to your location.
Still don’t recognize the charge?
We’ll review and get back to you. If you have more than one unknown charge, please provide the following details and tell us more in the contact us form below:
- Transaction date
- Transaction amount
- First 6 digits of card
- Last 4 digits of card
- Card expiration date
- Share additional details
If you suspect that someone else used your account or there is suspicious account activity, your account may be compromised.
Suspicious activity includes:
- Trip requests on your account you didn’t make
- Completed trips on your account you didn’t request or take
- Phone calls or text messages from drivers about pickup when you did not request a trip
- Receipts for trips on your account that you don’t recognize
- Account changes that you didn’t make
- Changes to your payment profile that you didn’t make
- Password or email attached to your account updated without your knowledge
To do this:
1. Select [Help] from your app menu
2. Tap [I forgot my password]
3. Follow the instructions to create a new and unique password
If you are unable to sign in, please provide the following details and tell us more in the contact us form below:
- Your phone number
- Your email
- Your first name and last name
The contacts from your phone do not sync to BoBo servers.
The app will continue to ask for the contacts permission if you use features that display your address book within the app, for example:
- Trusted Contacts
- Split Fares
- Share ETA
- Invite a Friend
4. LOCATION INFORMATION (ANDROID)
You’ll see a request prompted by your device for permission to share your location information when you sign up for BoBo, which includes location data collected via bluetooth and nearby Wi-Fi signals. As a default, for the best service available the app asks you to turn on location services “Allow only while using the app.” We use location data to find drivers that are near you and help them navigate to your pickup spot. We also use it to display trip history in your receipts, to understand and resolve support tickets, to troubleshoot and solve software bugs.
If you’re using an Android device, you have 3 location settings to choose from:
- Allow all the time: We may collect location information at any time, even when you’re not actively using the BoBo app. If a service needs “Allow all the time” we’ll ask for your permission when you enable the service.
- Allow only while using the app: We may collect location information when the app is visible on your screen or when you have requested a ride and during your trip. You’ll get a persistent notification in your Android notification panel if location data is being collected in the background when you are in the “While using the app” setting.
- Deny: This option disables location services for the BoBo app. You can still use the app, but you’ll need to enter your pickup and dropoff locations manually. Location information will be collected from the driver during your trip and linked to your account, even if you have disabled location services for your app.
Sharing with cities and governments
In some instances, we’re required to share information about the trips taken on our service with cities, governments and local transportation authorities. To meet these requirements, we collect geolocation and timestamp data from the devices, bikes and scooters on our platform.
This data provides cities with information on where each trip starts, stops and the route taken on the trip. None of the trip data we provide to cities is collected from your personal mobile device or directly identifies you.
We treat your location information in accordance with our Privacy Notice.
5. LOCATION INFORMATION (IOS)
You’ll see a request prompted by your device for permission to share your location information when you sign up for BoBo, which includes location data collected via bluetooth and nearby Wi-Fi signals. As a default, for the best service available the app asks you to turn on location services “Allow only while using the app.” We use location data to find drivers that are near you and help them navigate to your pickup spot. We also use it to display trip history in your receipts, to understand and resolve support tickets, to troubleshoot and solve software bugs.
If you’re using an Android device, you have 3 location settings to choose from:
- Allow all the time: We may collect location information at any time, even when you’re not actively using the BoBo app. If a service needs “Allow all the time” we’ll ask for your permission when you enable the service.
- Allow only while using the app: We may collect location information when the app is visible on your screen or when you have requested a ride and during your trip. You’ll get a persistent notification in your Android notification panel if location data is being collected in the background when you are in the “While using the app” setting.
- Deny: This option disables location services for the BoBo app. You can still use the app, but you’ll need to enter your pickup and dropoff locations manually. Location information will be collected from the driver during your trip and linked to your account, even if you have disabled location services for your app.
Sharing with cities and governments
In some instances, we’re required to share information about the trips taken on our service with cities, governments and local transportation authorities.
To meet these requirements, we collect geolocation and timestamp data from the devices, bikes and scooters on our platform.
This data provides cities with information on where each trip starts, stops and the route taken on the trip. None of the trip data we provide to cities is collected from your personal mobile device or directly identifies you.
We treat your location information in accordance with our Privacy Notice.
6. LAW ENFORCEMENT DATA REQUESTS
Requests for information received from authorized law enforcement authorities will be responded to according to BoBo policies, terms, and applicable laws.
Submit a request by creating a law enforcement account at info@bobohk.com .
7. REQUESTING DATA FROM BOBO
BoBo responds to all data disclosure requests within applicable legal frameworks.
Data is provided as required by law. Please review our data request policies below.
iv. Request a copy of your personal data
At BoBo, we value your trust. To help you understand what data we collect and how it’s used, we offer different options for you to view and access this information. To access this data, you’ll need to sign in to your account using 2-step verification for an extra measure of security.
Explore your data
View and explore information about your account, such as the number of trips taken.
Download your data
You can request a file of your data to download. We’ll send you a notification through email or text when we receive your request, and again when the file is ready to download.
v. Law enforcement data request
Requests for information received from authorized law enforcement authorities will be responded to according to BoBo policies, terms, and applicable laws.
Submit a request by creating a law enforcement account at info@bobohk.com.
vi. What's in your data download?
Depending on how you use the BoBo platform, the contents of your data download may include the following.
Account data
Your account data will include information such as:
- Your name and email address, mobile number, rating(s), and the date you signed up with BoBo
- Referral code(s)/ Promo coupon issued by BoBo
- Payment method information, such as the date you created and updated a payment method, the issuing bank’s name, billing country, and payment method type (Visa, debit, etc.)
- Metadata about support conversations with BoBo
- Names and addresses of places you’ve saved
Your rider data includes information used to get you to your destination, such as:
- Times and locations at which a trip was requested, started, and ended, as well as distance traveled
- Trip prices and currency
- 30 days of mobile event data, such as device OS, device model, device language, app version, and the time and location the data was collected
- Communications between riders and drivers
Your driver data includes information such as:
- Your driver profile data including name, phone, email, rating, and the date you signed up to drive with BoBo
- Times at which each trip started and ended, as well as distance traveled and fare information
- Payments received for each trip, categorized by type of fare and fee
- 30 days of mobile event data, such as device OS, device model, device language, app version, and the time and location the data was collected
- Communications between riders and drivers
Your data download contains the most relevant data about how you use the BoBo platform. If you have questions about your personal data, would like to receive specific data that is not available in your download, would like to request a correction of your data, or would otherwise like to contact BoBo’s Data Protection Officer (DPO), you can submit a request at info@bobohk.com.
Learn more in the “Data collections and uses” section of our Privacy Notice.
What’s not included in your data download?
Some information is reasonably not included in your data download. This can be for security reasons or because the information is proprietary. We also do not include information containing the personal data of another party that we can’t reasonably exclude; for example, we do not include content from support tickets, email exchanges with BoBo, or messages you’ve received.
Below is a list of the type of information not included in the download for each account type, along with the reason why it is not included.
Account data
Highly personal data that you have provided to us such as Social Security number, mailing address, and bank account and credit card details are not included in your download. We exclude this data for your personal security. You will only receive messages you have sent. For security reasons, messages you have received are not included.
Mobile event data
Mobile event data included in your export—such as device OS, device model, device language, and app version—is limited to the past 30 days to reduce the size of your download and allow us to provide your data as quickly as possible.
Rider data
Information such as estimated arrival time, pricing calculations, and details about marketplace-driven promotional discounts are not included in the download for proprietary reasons.
