1. Help with a trip
c. Issue with a rider
i. My rider was rudeWe do understand your feelings. In order to further improve your driving experience, we hope to collect more information here to conduct further actions.
Please provide the following details and tell us more in the contact us form below.
- Date and pick up time of the trip
- Type of vehicle
- Pick up and drop off location
- Your phone number
- Your email
- Your first name and last name
- Rider's name
- What happened
- Rider requested dangerous driving
- Rider was rude
- Rider provided poor directions or wrong address
- Do not pair me with this driver again
If you feel that the riders' behaviours are offensive and possibly threaten your personal safety, please cancel the trip immediately and kindly reject the rider. To follow up this situation, please let us know as soon as possible with the trip details, such as date, time, locations and the description of the incident.
We're committed to the safety of everyone using the BoBo platform. As a driver-partner, you should never start any trip that might put you in danger.
To report rider behaviour that you felt was rude or unpleasant but did not affect anyone's safety, please provide the following details and tell us more in the contact us form below:
- Date and pick up time of the trip
- Type of vehicle
- Pick up and drop off location
- Your phone number
- Your email
- Your first name and last name
- Rider's name
- What happened
ii. A rider made a mess in my vehicle
If a rider made a mess in your vehicle that requires significant cleaning and prevents you from accepting new trip requests, please let us know here. BoBo team will inform the rider about the cleaning fee, and a detailed assessment on how the fee will be conducted. The final cleaning fee is calculated compared with previous incidents, it might be different from the amount of your receipt.
Please note that cleaning fee is only available for incidents that happen on BoBo trips.
If your vehicle requires professional repair instead of cleaning, please provide the following details and tell us more in the contact us form below within 72 hours, or else we might not be able to process it for you.
- Date and pick up time of the trip
- Type of vehicle
- Pick up and drop off location
- Your phone number
- Your email
- Your first name and last name
- Rider's name
- What happened
- Photo of mess
- Additional photo
- Photo of cleaning receipt
If a rider made a mess in your vehicle that requires significant cleaning and prevents you from accepting new trip requests, please let us know here. BoBo team will inform the rider about the cleaning fee, and a detailed assessment on how the fee will be conducted. The final cleaning fee is calculated compared with previous incidents, it might be different from the amount of your receipt.
Please note that cleaning fee is only available for incidents that happen on BoBo trips.
If your vehicle requires professional repair instead of cleaning, please provide the following details and tell us more in the contact us form below within 72 hours, or else we might not be able to process it for you.
- Date and pick up time of the trip
- Type of vehicle
- Pick up and drop off location
- Your phone number
- Your email
- Your first name and last name
- What happened
- Photo of mess
- Additional photo
- Photo of cleaning receipt
This page is for reporting discrimination you have experienced while using BoBo. BoBo does not tolerate any form of discrimination, and we take all allegations seriously.
Please provide the following details and tell us more in the contact us form below.
- Date and pick up time of the trip
- Type of vehicle
- Pick up and drop off location
- Your phone number
- Your email
- Your first name and last name
- Rider's name
- What happened
