Driver FAQ

6. Accessibility

a. Assisting riders with disabilities

i. Accommodating assistive devices

BoBo expects drivers to comply with The Disability Discrimination Ordinance (Cap.487) (DDO) governing the transportation of riders with disabilities. A driver’s violation of the laws governing the accommodation of riders with disabilities constitutes a breach of their contractual agreement with BoBo.

Accordingly, drivers are expected to accommodate (as well as they can) riders using:

• Walkers
• Canes
• Folding wheelchairs
• Other assistive devices

The Disability Discrimination Ordinance (Cap.487) (DDO) refers to any discrimination on the ground of the disability of an associate, or where the discrimination arises because a person is accompanied by an interpreter, a reader, an assistant or a carer, who provides services because of the person’s disability. An “associate” includes the person’s spouse, relative, carer, a person who is living with the person on a domestic basis, or who is in a business, sporting or recreational relationship with the person.

Protection is also extended in respect of discrimination on the ground of an imputed disability. It is unlawful for a person who discriminates against or harasses another person on the basis of a mistaken perception that a person has a disability.

Disability harassment and victimisation are unlawful when committed in the areas of activities prescribed in the DDO. The DDO also protects people against vilification on the ground of disability.

Any report of unlawful discrimination will result in temporary account deactivation while BoBo reviews the incident. Confirmed violations of the law with respect to accommodation of riders with disabilities may result in permanent loss of access to the BoBo platform.

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